Outbound call center services

Outbound call center service by Mensen Helpen India
We provide a wide range of outbound call center services to help our clients in promoting or selling products and/or services. In addition, we focus on optimising our outbound service support by conducting client fulfillment surveys, conducting market analysis managing debts, and scheduling meetings.

Measurement metrics we use to understand the efficiency of our outbound services
We judge the efficiency of our outbound services using the following metrics:

• Calls by agent
• Conversion rate
• Hit rate
• First, call closure
• Occupancy rate
• Abandoned call ratio

Types of outbound services we provide
We basically focus on providing the following outbound service to our clients:

• Lead generation
• Telemarketing
• Client-level surveys
• Customer support services
• Client Scheduling

Benefits of outbound services provided by Mensen Helpen India
Our clients can experience a number of benefits after purchasing our customised services. Our services can help a client in managing more customer calls while diminishing queued calls and the average waiting time of customers to get a response from the client end. Such a scenario would lead to increased service productivity in favor of the client company as clients can expect an increase in the number of returned calls. Optimised expenses with streamlined service support is another benefit that would make you interested to trust our services.