Our approach

We train first and then employ
Our ultimate focus is to make people employable in such ways so that they can contribute to providing Mensen Helpen India with an understandable competitive advantage in the contemporary marketplace that is highly competitive as well. We start with raw manpower selection and motivate the trainable candidates to participate in best-fit training programs, particularly emphasising soft skill development. Soft skills training is mandatory in the sense that the raw talents can get an adequate scope to improve in communication skills, business acumen, professional etiquette, and team collaboration. The result could be seen in equipping high-perfection professional teams who are exuberant in providing round-the-clock client support with integrated process excellence.

Quality checkers are there to ensure service excellence
We have in-house teams of quality checkers who monitor the performance of individual employees to drive service excellence with punctuality. Process excellence is ensured through the use of a 360-degree performance management system.

Our expertise in human resource management
Within a few years, Mensen Helpen India has come up as a best-in-class professional service provider in the Indian BPO industry and this transition process has been a reality due to our expertise in professional human resource management. We have ensured an uninterrupted flow of best-in-class talents through in-house training programs. Training based on requirements is found to be crucial in this process and helped us a lot in becoming an industry leader in terms of providing unmatchable client services.

In-house set-up
We know that in-house set-up is crucial for a BPO company to facilitate operational cost reduction. Our own equipment and infrastructure have supported us to tackle all glitches that in effect, contributed to offering uninterrupted service benefits to our clients and customers.

Expertise in IT services
Mensen Helpen India has successfully developed an IT workforce that can create software applications as per business needs. Business services with a smooth transition process have been feasible for us since we have a robust IT infrastructure that helps us to depend least on third parties for software development with the least turnaround time for implementation.

Robust database
The robust and huge client database we handle every day is possible through knowledge and expertise being developed by individual employees at training programs. The result could be seen in the increased ability of Mensen Helpen India to ensure data security and secure personal information by optimised application of data encryption techniques.

Marketing expertise
It is the marketing expertise of Mensen Helpen India that successfully contributed to the smooth transition of this business from a potential start-up to a BPO industry leader in India at the present time. A professional team of marketing executives are working tirelessly to acquire new clients while retaining existing clients by providing best-in-class OBD and IVR solutions.